Terms and Conditions
The Home Physio Service
Last updated: 27/04/2026
1. About My Service
The Home Physio Service provides physiotherapy assessment, treatment, and rehabilitation in clients’ homes across Bath, Wiltshire, and Frome.
All services are delivered by Nina Stuckey, a physiotherapist registered with the Health and Care Professions Council (HCPC) and a member of the Chartered Society of Physiotherapy (CSP).
2. Use of This Website
You may use this website to:
Learn about my services
Make enquiries
Contact me
You agree not to:
Misuse the website
Attempt to access restricted areas
Copy or reproduce website content without permission
Website content is provided for general information only and is not a substitute for personalised medical advice.
3. Booking Appointments
Appointments can be requested via:
Website contact form
Email
Telephone
A booking is confirmed only once I have accepted your request verbally or in writing.
I may decline bookings where appropriate, including for reasons such as clinical unsuitability, safety concerns, or being outside the service area.
4. Fees and Payment
Fees will be clearly communicated before treatment begins and are also available on the website.
Payment is due:
At the time of the appointment, or
As otherwise agreed in writing
Accepted payment methods include:
Bank transfer
Cheque
Cash
If you intend to claim through insurance, you are responsible for checking your policy requirements beforehand.
5. Cancellation and Missed Appointment Policy
To ensure fair use of appointment availability, session fees may be charged as follows:
More than 24 hours’ notice: no charge
Less than 24 hours’ notice: 50% of the appointment fee may be charged
Missed appointments (no-shows or cancellation within one hour of the appointment start time): 100% of the appointment fee may be charged
Exceptions may be made for emergencies or unforeseen circumstances.
6. Safety During Home Visits
As a home-visiting clinician, I must ensure that the environment is safe for both you and me.
I may withdraw, postpone, or discontinue treatment if the environment is unsafe or inappropriate.
Examples include:
Aggressive or uncontrolled animals
Verbal or physical aggression
Threatening behaviour
Intoxication (alcohol or drugs)
Unsafe, unsanitary, or unsuitable environments
Disruptive behaviour from others
Any situation that compromises personal safety
If I attend your home and treatment cannot proceed due to safety concerns, the full appointment fee may still be charged.
This is in line with HCPC and CSP professional standards.
7. Client Responsibilities for Home Visits
7.1 Safe and Appropriate Treatment Space
Clients must provide:
Adequate lighting
Sufficient floor space
A smoke-free environment
A hazard-free area
A clean and hygienic space suitable for treatment
If the environment is unsuitable for safe treatment, I may decline or discontinue the session.
7.2 Pets
Pets must be kept in another room unless otherwise agreed.
This helps prevent interference, trip hazards, and safety risks.
7.3 Safe Access and Parking
Clients are responsible for ensuring:
Safe access to the property
Reasonable parking availability
Adequate lighting for evening appointments
If access is unsafe or unavailable, the appointment may not proceed and the fee may still apply.
7.4 Children
Children must be supervised by another adult during the appointment.
7.5 Number of People Present
To maintain safety, privacy, and clinical focus, I may request that only the client (and a necessary chaperone, if applicable) remain in the treatment area.
7.6 Infection Control
Clients must inform me of:
Infectious illnesses
Recent vomiting or diarrhoea
Contagious skin conditions
COVID-19 symptoms or recent exposure
I may postpone treatment if there is a risk of infection.
I may wear PPE if clinically appropriate.
7.7 Equipment and Furniture
I may need:
A chair
A flat surface
A small amount of clear floor space
I cannot:
Lift heavy furniture
Move large items
Work in cramped or unsafe spaces
This protects both you and me from injury.
7.8 Lone Worker Safety
As a home-visiting clinician, I follow a lone-worker safety protocol.
This may include:
Sending a brief check-in message to a designated safety contact
Making a short phone call during the session if required
Leaving immediately if I feel unsafe
No clinical information is shared during these safety check-ins.
8. Clinical Limitations
Physiotherapy may not be suitable for all conditions.
If I identify red flags, safeguarding concerns, or issues requiring medical review, I may:
Refer you to your GP
Recommend urgent medical attention
Decline or postpone treatment
This forms part of my professional duty of care.
9. Use of Email and Digital Communication
Email communication is password protected but not end-to-end encrypted.
For your safety:
Please avoid sending detailed medical information by email
If you choose to do so, you accept the associated risks
Alternative secure communication methods can be arranged if needed
This aligns with UK GDPR transparency requirements.
10. Use of Images on This Website
Some images on this website are AI-generated or illustrative.
They are included for demonstration purposes only and do not depict real clients or real treatment sessions.
11. Data Protection
Your personal data is handled in accordance with:
UK GDPR
Data Protection Act 2018
HCPC and CSP confidentiality standards
Full details are available in the Privacy Policy.
12. Intellectual Property
All website content, including text, images, branding, and resources, is the property of The Home Physio Service unless otherwise stated.
Content may not be copied, reproduced, or distributed without permission.
13. Recording of Sessions
Recording of appointments (audio, video, or photographs) is not permitted without my explicit consent.
14. Complaints
If you have concerns about treatment or service:
Contact me directly at info@thehomephysioservice.co.uk
If unresolved, you may contact:
Health and Care Professions Council (professional conduct concerns)
Chartered Society of Physiotherapy (professional advice)
Information Commissioner's Office (data protection concerns)
I aim to resolve issues promptly and professionally.
15. Changes to These Terms
These Terms may be updated periodically to reflect changes in law or practice.
The latest version will always be available on this website.